" Our Mission
is to give customers total satisfaction and their number
one shopping experience every time"
At Courts we’re trained
to give all our customers the very best service every time you come
into the store or phone with an enquiry. Each member of our sales team
is fully trained on the benefits of the products we sell, in order to
give you clear and concise advice and quickly help you choose the right
product for your needs. Courts also has a range of leaflets that will
give you advice and tips before you make that all important purchase
- ask in store about our range of leaflets.
When we advertise a product we guarantee to have that product in stock
and available for delivery, unless we have clearly stated in the advertisement
that stock is limited. Occasionally, we do sell out of a product due
to unexpected demand, if this happens, we will source additional stock.
If this is not possible we will contact you to offer an equivalent product
at the same price, or if you prefer, we will give you a full refund.
prices guaranteed or 110% of the difference
We check our competitors’ prices all the time, that’s how we know
we have the lowest prices on everything we sell - cash or credit. We
are so sure of our prices that we guarantee them to be the lowest. Should
you find the same product freely available and in perfect condition
for less elsewhere we will give you 110% of the difference GUARANTEED !!
instant credit in one hour
Shopping on credit
at Courts couldn’t be simpler. We will process your credit application
within 1 hour for first time customers, as long as you bring all the
following documents: Recent pay slip or job letter / proof of your business
activity / proof of your address (e.g. a utility bill) / identification
card or passport. The next time you shop your application would be processed
promptly; if more than one year has elapsed we will need to update your
records. Every store has staff who will deal with your credit application
and a manager who can answer questions you may have on credit.
Whatever Options plan
you choose, your product for the term of your agreement is insured against
loss (fire, flood or death) providing your account is not in arrears,
all the remaining payments will be cancelled. Our Gold Option plan even
insures you against burglary and retrenchment .
delivery within 2 working days guarantee
Once the sale process
is completed ,we guarantee to have your purchase delivered to your door
within 2 working days within Georgetown or as agreed by you. If we are
unable to keep this deadline, we will let you know the reason for this
delay and will reschedule your delivery.
Courts offers installation
as agreed with the customer at the time of purchase. We will unpack
your purchase and place it in your required position, and even connect
it to make sure it works.
We regret that this does not include building works, wiring, or plumbing,
but we can arrange (Please ask for details).
We will also take away all the packing and packaging of your old item
that we've replaced, but can only do so if you confirm this at the time
of your purchase. Please speak to your sales person for more details
of our installation service.
30 Day Exchange
/ Replacement or Refund
We guarantee a replacement or refund within 30 days of delivery, if
the product is faulty or damaged.
Centre – “we service what we sell”
Repair, Replacement or Loan
Our Courts Service Centre has
been set up to handle any problems our customers may have with their
products, even if it is after the guarantee has expired! If you do have
a problem with your purchase, simply come in or call the After Sales
Services Department and they will arrange for the product to be seen,
advise you how long the repair will take and how much it will cost.
If the problem happens within the warranty period (and is covered) the
repair will be free.
We offer the longest possible Parts & Labour guarantees on the products
that we sell, giving you complete peace of mind. For an minimal additional
charge, you can extend the guarantee period with a Supa Shield Warranty
and courteous staff
and instant credit
prices cash or credit
protection with Easy Pay & Gold Options on Credit Purchases
and fast delivery
Day exchange / reselection
repair, Replacement or Loaner
If you are not satisfied with
the service you are receiving from a store or our service centre, please
call the Service Manager on the hotline number (223-7239)